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Finance
All frequently asked questions related to transactions
You can make payment by card, bank transfer, and explicitly with cash.
We accept VISA, MASTERCARD, AMERICAN EXPRESS and DINERS debit and credit cards.
The deposit amount depends on the vehicle category and is disclosed before booking. It is temporarily held (pre-authorised) on your card at pickup and is not an actual charge. Once the car is returned in order, the full amount is released.
The deposit is an amount temporarily held on your card that guarantees the car is returned in order. The excess is the maximum amount you are liable for in case of damage, despite the included insurance. The deposit is released after return, while the excess applies only if damage occurs.
You may settle the rental in cash, but the security deposit must be blocked on the main driver's credit or debit card. Without a valid card for the deposit we unfortunately cannot hand over the vehicle.
Yes, we issue a fiscalised company (R1) invoice. Please provide your company's full name, address and VAT/registration number at booking or pickup so we can enter the correct details on the invoice.
All prices on our site are shown with VAT included. VAT is stated separately on the invoice, and there are no hidden costs beyond those we clearly list (e.g. out-of-zone delivery or extra equipment).
The base price covers the vehicle and standard insurance. Extra costs may include an additional driver, a child seat, delivery/collection outside our zone, and fuel if the car is not returned with a full tank. All options are visible before you confirm the booking.
Once you return the car without damage and having met the rental terms, the deposit hold is released. The time until it appears back on your account depends on your bank and usually takes a few business days.
Charges are made in euros (EUR), the official currency in Croatia. If you pay with a card issued in another currency, the conversion and any fee are determined by your bank.
Who are we?
We are a local rent-a-car company based in Makarska. We know Dalmatia inside out and help guests explore it worry-free, with vehicles suited to coastal roads and summer traffic.
Our fleet ranges from compact city cars to family sedans and estates, plus larger vehicles for groups. We service and renew the fleet regularly so you receive a reliable, clean car.
We have years of experience renting vehicles on the Makarska Riviera. Over that time we have served many local and international guests, and most of them are happy to return.
We are available by phone, e-mail and via the contact form on our website. For quick questions during your rental we recommend a call or message so we can assist you right away.
During the season we keep extended hours, and pickup or return outside working hours is possible by prior arrangement. Let us know your arrival time and we will adapt to you.
Our team communicates in Croatian and English, and we get by in several other languages of our frequent guests. Our goal is for you to communicate without any barriers.
Yes, we operate as a duly registered company with the required permits for vehicle rental, and we issue fiscalised invoices in accordance with Croatian law.
As a local partner we offer a more personal approach, flexibility around pickup and delivery, and first-hand advice about the area. No anonymous counters - you know who you are talking to.
You can find reviews from our guests on our Google profile and other travel platforms. We are very proud of the feedback and strive to live up to it with every rental.
Yes, for longer rentals and guests who return to us regularly we are happy to arrange better terms. Tell us the rental duration and your needs, and we will prepare an offer.
Delivery
Yes, we can deliver the car to your address, accommodation or an agreed location. Within our base zone delivery is usually free, while for more distant locations a fee applies, which you see before confirming.
Delivery and collection at Split and Dubrovnik airports is possible by prior arrangement and for a fee based on distance. Please share your flight number so we can align delivery with your landing.
The delivery price depends on the distance from our base. Within the zone delivery is included, and for other locations the exact amount is shown automatically during booking before payment.
We adapt delivery to your arrival, including early morning and late evening slots by arrangement. Let us know your preferred time and place and we will confirm the exact slot.
Pickup or delivery outside standard working hours is possible by arrangement, and a small fee may apply for a night or early slot. We disclose all costs in advance, with no surprises.
Of course - we bring the car to your hotel, apartment or villa and hand it over in person with a short inspection. Just provide the exact accommodation address when booking.
One-way rental (pickup in one location, return in another) is possible by arrangement and a possible fee for returning the car to base. Contact us with your route details and we will prepare an offer.
Yes, at the end of the rental we can collect the car at an agreed location just as with delivery. The terms and any fee are the same as for delivery, based on distance.
At delivery, have your valid driving licence, an ID document (identity card or passport) and the card for the deposit hold ready. Our staff member goes through the contract and handover report with you.
Delivery outside the Makarska Riviera is possible by arrangement and for a distance-based fee. For locations such as Split, Šibenik or Dubrovnik, get in touch and we will check availability and price.
Reservation process
Frequently asked questions and answers that explain booking methods.
You can reserve online in a few steps - choose your dates and location, the vehicle category, and confirm your details. You can also start a booking by phone or e-mail if you need help.
Yes, after a successful booking you immediately receive an e-mail confirmation with all rental details. If it does not arrive within a few minutes, check your spam folder or contact us.
To book, you need your name, contact details, and the rental dates and location. We verify driving licence and ID details at vehicle pickup.
We recommend booking early, especially in July and August when demand is highest. Last-minute bookings are possible subject to availability, but the choice of vehicles may then be limited.
To rent, you must meet a minimum age that depends on the vehicle category, and for some categories a minimum driving-licence tenure also applies. We state the exact conditions with each category.
A valid driving licence for the relevant vehicle category is required. For guests from outside the EU, an International Driving Permit alongside the national licence may be required in some cases.
Yes, a booking can be modified (dates, category, extra equipment) subject to availability. Contact us as early as possible so we can align the changes with our fleet schedule.
Depending on the option chosen, you may pay a deposit at booking or pay at vehicle pickup. The payment terms are shown clearly before you confirm the booking.
Yes, you can register an additional driver who must meet the same conditions (age and driving licence) as the main driver. We enter the additional driver's details in the contract at pickup.
Yes, online payments are processed through secure, encrypted payment systems, and we do not store your card details. Your personal data is used solely to process the rental.
Cancellation
You cancel your booking exclusively in writing — by e-mail with your booking number. A written cancellation lets us confirm the cancellation status and any refund, and the time your message is received is what counts.
Yes, cancellation is free if you notify us in good time, as a rule at least 48 hours before the rental starts. In that case we refund the full amount paid.
For a late cancellation a fee equal to one day's rental may be retained, while the remainder of the amount paid is refunded. The exact amount depends on your booking terms.
We process refunds using the same method the payment was made. The time until the refund appears on your account depends on your bank and usually takes a few business days.
If you do not appear at pickup without prior notice, the booking is treated as unused and a fee may be retained under the rental terms. Please always contact us instead if you are late or unable to come.
An early return does not automatically mean a refund for unused days, since the slot is reserved for you. For a possible solution, contact us - we look at each case individually.
We understand that coastal weather can be unpredictable. If you must cancel due to a storm, contact us as soon as possible - we will try to find a flexible solution, such as moving your dates.
By arrangement, the amount paid can be kept as a credit (voucher) for a new date instead of a card refund. This option is often the most flexible if you are simply changing your travel plans.
If you are only changing dates or vehicle category, modifying the booking is usually more favourable than cancelling because you avoid possible fees. We are happy to help you choose the best option.
For a cancellation outside working hours, send us an e-mail with your booking number - the time the message is received counts. We will reply as soon as we are available again and confirm the status.
Vehicle pickup
Bring a valid driving licence, an ID document (identity card or passport) and a credit or debit card for the deposit in the main driver's name. The same documents are required for each additional driver.
Yes, at pickup we temporarily block the deposit amount on your card. This is not a charge but a hold on funds that is released after the car is returned in order.
Together with you we inspect the vehicle and record any existing marks in the handover report with photos. This protects both your side and ours from misunderstandings.
You usually pick the car up with a full tank and return it full (full-to-full). If you return it with less fuel, we charge the difference to a full tank under the agreed terms.
Most of our rentals include unlimited mileage within Croatia. If a limit applies to a particular category or route, we will clearly inform you before you sign the contract.
The handover report is a document in which we record the vehicle's condition, fuel level and mileage at pickup. We use the same document at return to compare the condition.
We align pickup with your arrival, including earlier or later slots by arrangement. Please let us know an approximate time so we can have the car ready on time.
If you are running late, just call or message us - we keep the car reserved and adjust to your arrival. Without notice, a long delay may affect availability.
Only persons listed in the rental contract as the main or additional driver may drive the vehicle. Please do not let unregistered persons drive, as this affects the insurance.
Yes, every vehicle is handed over cleaned inside and out and technically checked. If you still notice any issue, tell us right away so we can record it.
Vehicle return
You return the car at the agreed place and time stated in the contract. If you need a different return time or location, contact us in advance and we will try to accommodate you.
Return the car with the fuel level it had at pickup, as a rule a full tank. If fuel is missing, we charge the difference under the agreed terms.
If you anticipate a delay, contact us as soon as possible. A long delay without notice may be charged as an additional rental day, especially if the next guest is waiting for the car.
You can return the car earlier than agreed. Note that an early return does not automatically mean a refund for unused days, as the slot was reserved for you.
It is enough to return the car in a reasonably tidy state. For an excessively dirty interior (e.g. sand, stains, pet hair) an extra cleaning fee may apply.
At return we inspect the car together and compare its condition with the handover report from pickup. We check fuel, mileage and any new marks.
If the car is returned without damage and per the rental terms, we release the deposit hold. The time until it appears back on your account depends on your bank.
That is exactly why we do a joint inspection and a photo handover report at return - it confirms the car's condition on the spot. Any uncertainties are resolved transparently and with documentation.
Return outside working hours is possible by prior arrangement. We agree the place and way to hand over the keys, and we inspect the car at the first opportunity with your confirmation of its condition.
Yes, if you want to keep the car longer, contact us before the rental ends. We confirm the extension subject to availability and charge the extra days per your booking terms.
Damages
If damage occurs, notify us immediately and, if necessary, call the relevant services. With the included insurance your liability is limited to the excess amount, except in cases that the insurance does not cover.
The rental price includes standard liability insurance and collision damage waiver (CDW) with the associated excess. We state the coverage details and excess amount with each vehicle category.
The excess is the maximum amount you bear in case of damage to the vehicle, despite the included insurance. For damage above that amount the insurer is liable, provided the rental terms were respected.
Yes, as a rule you can reduce or fully buy out the excess with an additional insurance package. Contact us before pickup if you want a more carefree rental without the risk of a high excess.
Standard insurance does not always cover tyres, glass and the underbody. Additional coverage for tyres, the underbody and glass is available if it is included in the offer for the selected vehicle, while the interior is never covered. We state the exact scope in the rental terms.
Stop somewhere safe, check for any injuries and call emergency services if needed. Always call the police and request a police report from the scene, and keep the European accident report, then call us.
A police report from the scene is always mandatory — for a traffic accident, theft or vandalism just as for any other damage. Without a police report the insurance cannot recognise coverage, so always call the police and request a report.
If a third party is responsible, collect their details and insurance information and fill in the European accident report. A police report from the scene is always required as well. With valid documentation, the damage is settled by the liable party’s insurer.
In case of theft, report the event to the police immediately and notify us. For the insurance to be recognised, a police report and the return of the vehicle's keys and documents are required.
We do not treat normal signs of everyday use as damage. We only charge for new damage that differs from the condition recorded in the handover report at pickup and that bears the characteristics of damage caused while the vehicle was in motion.
What if..?
In case of a breakdown, pull over somewhere safe and call us immediately. We arrange roadside assistance or a replacement vehicle where possible so you can continue your journey as soon as possible.
If you get a flat tyre, stop somewhere safe and call us for guidance and help. The vehicles are equipped with a spare wheel or a repair kit, and we will guide you through the next steps.
Secure the scene, check for injuries and call emergency services. Always call the police and request a police report from the scene. Fill in the European accident report and notify us immediately.
If you lose the keys or lock them in the car, call us and we will arrange help. The cost of new keys is always borne by the renter, as insurance does not cover loss or damage of the keys.
If you run out of fuel, stop somewhere safe and contact us for the nearest petrol station or assistance. With diesel vehicles, be especially careful not to fill the wrong fuel.
Crossing the border is only possible with our prior written consent and, for certain countries, additional coverage. Tell us your planned route before the trip so we can prepare the necessary documentation.
The renter is responsible for offences and charges incurred during the rental (fines, parking, tolls). If an authority addresses a fine to us, we may forward it to you with an administrative fee.
If you lose the registration or other vehicle documents, notify us immediately so we can arrange a replacement or further instructions. Do not continue driving without the required documents in the car.
If you want to extend the rental, contact us before the contract ends. We confirm the extension subject to availability and charge the extra days per the terms of your existing booking.
For emergencies during the rental we are reachable by phone and arrange roadside assistance. The emergency contact number is in the vehicle and in your rental contract.