Q&A
Frequently asked questions
Q 1
Use our search form to get results for our offer. Follow on site instructions, fill the form with your private data then submit.
Q 2
We offer VISA, VISA PAY, VISA ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS, PAYPAL for online payments. VISA, VISA PAY, VISA ELECTRON, MASTERCARD, MAESTRO or CASH in our office.
Q 3
Cancellation is free of charge if reservation is canceled 48h before pickup. Otherwise, we charge the first day of the rent only. Same rules apply if you don't show to pickup the car before contacting us first.
Q 4
No. All driver's licences are valid if written in Latin letters.
Q 5
Yes. You should contact us 48h before, and if that is not possible we will do our best to accommodate your needs.
Q 6
You will receive a full tank of gas and would be required to return the same amount on return. Missing fuel will be charged alongside refilling services.
Q 9
No. The final price will be calculated based on the number of days you've rented the vehicle for.
Q 10
No. One day will be charged but you can return it earlier regardless.
Q 11
Excess varies depending on the car type, while the charges range from 200€ to 1000€ and more.
Q 12
There are no additional costs, but you can purchase some of the extras that we offer, like SCDW (Super collision damage waiver), GPS unit, Additional driver and Baby seat.
Q 13
A maximum of two different drivers can drive a car, and they have to be listed in the car rental agreement.
Q 14
All your data is encrypted on the server. Your credit card data stays on our servers only for the duration of the rental, and your private information is not visible to us nor do we require it.
Q 15
Yes, but a credit or debit card must be present during car pickup.
Q 16
You can pay during car pickup, or at any time via our website.
Q 17
You will need it during vehicle pickup.
Q 18
It is possible to rent a car if you're under 21 or over 75 years of age, but there is a possibility that you will not be viable for SCDW (full insurance without excess).
Q 19
You'll need a valid driver's licence, an ID card or passport and a valid credit card (VISA, MASTERCARD)
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Questions?
00385 98-588-758
Monday-Sunday
08:00 - 22:00